Please read the following Sale Terms & Return Policy (the “Terms”) carefully before purchasing any Lottery Ticket (the “Tickets”) on www.dearlotteries.com(this “Website”). In order to purchase Tickets using this Website, your acceptance of these Sale Terms & Return Policy is requested. Please save a copy of this Sale Terms & Return Policy for your records.
These Sale Terms & Return Policy set out the terms and conditions that will apply when you purchase Tickets from www.dearlotteries.com, whose registered address is at.Address: 349 Business point, 3rd floor, 301, western express highway, Andheri East, Mumbai-400069.(“MandC Retail.”) through our Website.
From time to time, we may change our Sale Terms & Return Policy. However, the Sale Terms & Return Policy that existed when you made your purchase will apply. We recommend checking the Sale Terms & Return Policy whenever a new order is placed.
Each order you submit is a non-binding offer from you to purchase Tickets in exchange for payment.
Orders are subject to our acceptance, and we may, at our discretion, refuse to accept your order in certain circumstances, including, but not necessarily limited to, when
There is a mistake on our website relating to the Tickets that you have ordered.
The Tickets that you have ordered is no longer available
We specifically reserve the right to refuse to accept your order if we suspect that you intend to resell our Tickets.
We will only be deemed to have accepted your order (or any part thereof) when we provide you with a shipping confirmation email. Please note, your initial order confirmation email is not acceptance of your order, only acknowledgement that we have received it.
We take reasonable steps to ensure that the prices and other information about Tickets on our website are accurate. Despite these efforts, it is possible that errors, including incorrect pricing, may display on our website. However, if we have accepted your order, you will not be asked to pay more than the price indicated when you placed your order.
You declare that you are over the age of 18 (eighteen) and have full legal capacity to commit to these Terms
The inclusion of any Tickets on our Website does not imply, warrant or guarantee that the Tickets will be available if you wish to place an order to purchase it.
You may pay for your order using any of the following forms of payment a credit, debit or prepaid card from Visa, MasterCard or Amex or using Google Pay, Apple Pay or another form of payment acceptable and directed by R.B.I. from time to time.
You cannot make changes to or cancel your order, once the Tickets are purchased.
You cannot make changes to or cancel your order, once the Tickets are purchased.If we have accepted your order placed for Tickets and received payments against the purchased Tickets, you cannot request a refund or exchange, as described in the “Returns and Exchanges” section below.
Please note, this section pertains only to standard returns and exchanges for online orders. Please see below for more information regarding your Right to Cancel or Return of purchased Tickets.
Refunds and exchanges will not be applicable to purchased Tickets.
If you are not satisfied with your purchase, even in that scenario return, exchange or refund, of the purchased Tickets will not be permissible and/or allowed.
You have the right to cancel without providing reason prior to the confirmation of the purchase of Tickets.
As a consumer, the customer of our Website has, apart from the rights described here, all legal rights under Indian legislation concerning the Tickets. We inform you that these legal rights can never be affected by these Terms.
By placing an order on our Website, you are confirming that you acknowledge the Terms.
Nothing in these Terms will exclude or limit our liability to you for fraud, death or personal injury or any other liability which the applicable law of the land may not be excluded or limited.
Under no circumstances can we be held responsible for:
Defects resulting from inappropriate, incorrect use or the misuse of the Tickets by the Customer.
Any manipulation of the Tickets by an unauthorized person.
We are not liable for business losses. Our Tickets are for private use, as such, we have no liability if you use the Tickets for commercial or business purposes. If you use the Tickets for any commercial, business or resale purpose, we will have no liability to you for any loss or profit, loss of business, business interruption, or loss of business opportunity.
An event outside our control means any event or cause beyond www.dearlotteries.com, reasonable control, including without limiting (i) epidemic, pandemic, famine, earthquakes, floods, war, terrorism, whether foreign or domestic, overwhelming event(s) caused by natural forces, extreme weather, or other natural disaster; (ii) acts of civil or military authority, insurrection, riots, strikes, fire, or explosion; (iii) picketing, strikes, or labor shortage; or (iv) interruption of or delay in transportation, shortage or failure of supply of raw materials or finished Tickets, power outages, telecommunication outages, or any other intervening system, software, or service not operated by www.dearlotteries.com(collectively “Force Majeure Event”).
If a Force Majeure Event occurs, we will not be liable to you or any third party for any loss, damage, delay, liability, expense, or cost related to or caused by such Force Majeure Event.
When you place an order through our Website, you will be providing us with your personal information. We will use your personal information to process your order the Tickets and for other limited purposes. Our collection and use of your personal information will be carried out subject to the terms of our Privacy Policy. (privacy policy)
Any finding by a court or administrative body that one or more clauses of these Terms are unlawful, null and void, invalid or unenforceable in whole or in part shall not render unlawful, null and void, invalid or unenforceable the other clauses or the remaining parts thereof, which shall remain fully valid wherever applicable, all of the foregoing provided that the clauses or part thereof found to be unlawful, null and void, invalid or unenforceable are not essential.
The clauses or parts thereof found to be unlawful, null and void, invalid or unenforceable shall be deemed to have been removed from these Terms or not applicable in that circumstance, as the case may be, and the Parties shall negotiate in good faith their replacement and the measures that best fit the intended purpose of such clauses and parts thereof.
The contract between you and us is governed by the laws of India, and you, and we, hereby expressly submit the resolution of any disputes or claims to the jurisdiction of the courts and tribunals of the city of Kolkata (West Bengal, India). This does not affect your legal rights as a consumer in the country/region in which you are located.
If you have any questions about these Terms, please contact us by email at inquiry@dearlotteries.com